Wednesday, January 23, 2013

Your staff are your brand


Everyone who deals with the public in your company is an advocate for your brand.

Make sure that anyone representing you presents the image you want for your company.




There should be a consistency in what your employees tell your customers. The goal  is to create a loyal clientele.


Contact us: cleanlists@gmail.com.

Experience is an advantage you cannot devalue! ®


Thursday, January 17, 2013

Who is representing you?



How your employees interact with your customers reflects on your business. They are your representatives, and should be advocates for your company. Your staff reflect on your brand, your business, and you.


For instance: That surly young woman at the check out does a disservice not only to your patrons, but to your business as a whole. She is not the face you want to show to your customers. Sending her out to give samples of this week's special pastries may even drive business away.

Everyone who deals with your public should have a smile on their faces. And it's true that a smile when you're on the phone can be heard right through the airwaves!


Contact us: cleanlists@gmail.com.

Experience is an advantage you cannot devalue! ®



A Survey A Day....

Keeps the customer in play....

When you ask customers what they think about your services you strike a delicate balance between making them feel like they are working for you, and making them feel like their input matters.

Rule #1 Make the survey short, fun and easy,

Rule #2 Thank them for their responses.
2a] Your appreciation can be shown by sharing feedback with them
2b] A chance to win a prize is always a nice thank you.
2c] Let them know when the suggestons they've made have led to changes.


Your input is always valued.

Contact us at cleanlists@gmail.com with any suggestions, or comment in the comment box.



Experience is an advantage you cannot devalue! ®