Dealing with customers is not always easy. There are those who are hard to please, and those who make life difficult for anyone they encounter. Or at least, that is your perspective.
When they are impossible, we've suggested that you just let them go. Refer them on or tell them you can't help them.
If you have another member of the sales team who might get along better with a tough customer, by all means, share him/her with your colleague.
If the relationship is not so compromised as to still be salvageable, and you want to keep working with Difficult X, what do you do?
For more on dealing with hard to please customers, see http://connect.forwardmetrics.com/business-management/what-have-you-done-for-me-lately.html.
How do you deal with difficult customers?
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